VitaDelight.com Conditions of Use PLACING ORDERS
Products are subject to availability. Please understand that not all products displayed are kept in stock. In such case an ETA (estimated time of arrival) will be available to Customer upon request.
Any attempt to cancel an order must be made as soon as possible. Cancellations attempted after the dispatch will result in the customer having to pay the shipping and handling charges on the package and the cost of shipping the package back.
Cancellation for specially ordered items will also attract a 10% cancellation fee. This is to cover the return to stock fee implied by our suppliers and shipping cost.
Cancellations attempted after the dispatch is at the discretion of the Company. GENERAL INFORMATION
Vita Delight Pty Ltd is the service provider. It also referred as "Vita Delight.com", "we" and "us".
Any person or an organization who seeks services or purchases with Vita Delight Pty Ltd is also referred as "you" and "customer".
Vita Delight Pty Ltd reserves the right to amend these conditions and terms, policy, web site and final trading decision at any time without further notifications.
Please read the following terms carefully. SHOPPING REQUIRMENT and NOTICE
The customer needs to be over the age of 18 to order at Vita Delight.com internet shop.
Please carefully select your wish items, and read the product description and usage information before and after you purchase the products. (See details in your individual package.)
We will confirm your order, a quote price of ordering items and freight, and other relevant information along with your acknowledgement e-mail. Your order will be delivery once when we receive your PAYMENT IN FULL.
If you need to change your ordering status, including urgent delivery, delay shipping or cancellation, please advice us immediately within 12 hours of time from you place your order. Customers who attempted to cancel the order after shipping will result to pay the handling charges and delivery fees.
Please make a report to us when you receive the order. DELIVERY SERVICE
At Vita Delight.com, we use AUS POST to delivery both domestic and international parcels. We aim to ship your order within 3 business days from our local shop, once we receive your payment in full. IF there is a case, when your order is out of stock, may be delayed and or have any special delivery requirements, we will inform and keep contact with you via email. To avoid any disappointment and help us to make the service in better condition, please advice us for any delivery service requirements. DELIVERY METHOD
You might consider shipping the order at your work office when no-one available at home to receive your order.
For faster and better delivery service, especially with couriers, we strongly recommend to use a street address instead of private PO.BOX.
You should receive a calling card when there!|s no-one at home to receive your order. The calling card would explain how to arrange another drop-off by the courier, or to collect your parcel from the specific Post Office. PASSING OF RISK
The Goods are at the Customer's risk as and from the time when the Goods leave the Company's store. FAILURE TO DELIVER
The Company shall not be under any liability whatsoever to the Customer for loss, injury or damage of any kind whatsoever arising out of delay in or failure to make delivery of the Goods or any part thereof including (but without limiting the generality of the foregoing) consequential loss of any kind, whether the same be due to any act, omission, negligence or willful default of the Company or its servants or agents, any breach by the Company its servants or agents of any term hereof, or any cause beyond the Company's control. DELIVERY TIME
Our ordinary mainland Australia delivery time, depending on where you live, from an order is placed are:
For metropolitan Sydney, Melbourne, Brisbane, Adelaide and Canberra, please allow approximately 4 ~ 7 days to receive your goods.
For all of WA, Tasmania and all other States, please allow approximately 7 - 14 working days to receive your goods.
Our ordinary international delivery time from an order is placed are:
We will contact you via email for further delivery information: including quote of international postage, delivery time and suitable method. DELIVERY NOTICE
It is your responsibility to advise us immediately for any delivery matters which are including shipping time and date, delayed, incorrect or damaged.
For a lost, damaged or incorrect order in transit, please understand we may not able to re-send your replacement items immediately. We will contact you for the update and following information while investigations. Please note: Vita Delight.com DO NOT accept any intentionally loss, stolen or damaged arising after the delivery has taken place or late delivery, and we will not refund or exchange any item from this issue. RECYCLE PACKAGING
At Vita Delight.com, we have made efforts to use as much recyclable package as possible. Please save the precious resources, recycle and or re-use our packaging materials such are plastic parcel bag, papers and bubble wrap, so every one of us can help our environment in a better way. RETURN & EXCHANGE POLICY
At Vita Delight.com, we want our customers to be satisfied and happy with our friendly services and products. If you have further return & exchange enquires, please contact us via email and we will endeavour to meet your expectations. Please read the following conditions:
(1) Please contact us firstly via e-mail or our online contact form, state the subject you wish to return or exchange, and we will send you a RETURN/EXCHAGE FORM with a Return/Exchange Authorization number (REA).
(2) Please complete the RETURN/EXCHAGE FORM and return with the product(s) to us at Vita Delight Pty Ltd, P.O.Box 498, Balwyn, VIC 3103, Australia.
(3) Time of Notification
Notifications for returns and/or exchanges items must be notified us within 7 days of the authorized purchase invoice.
(4) Cost and Expenses
An administration fee of 10% less the refund credit is charged. No refunds will be given for postage, delivery costs and insurance fees. Customer has responsibility for return shipping and delivery costs.
(5) Refunds
Any refunds are limited to the purchase of the goods (excluding delivery costs and insurance fees) and would be refunded in the same form of payment made for purchases. Once we receive the return goods and are satisfied the refund will be reimbursed to you approximately within 30 days.
(6) Special and Sale Goods
All products that were purchased while on sale or during special offers, would NOT be refunded or exchanged.
(7) Condition of Products and Packaging
Returned products must be in original condition and packaging; as in an unused, unwashed and in a re-sellable condition. Any products that are returned in a damaged packaging or showing signs of use will NOT be accepted.
(8) Time Limit
For metropolitan Sydney, Melbourne, Brisbane, Gold Coast, Adelaide and Canberra. Returned products must be received within 14 days with the original purchase invoice and a proof of stamp date.
For all of WA, Tasmania, other States and International. Returned products must be received within 21 days with the original purchase invoice and a proof of stamp date.
(9) Stock Availability
Any Request for an Exchange of products is subject to stock availability.
(10) Vita Delight.com DO NOT offer refunds and exchanges on any products which are purchased through any other stores.
(11) Vita Delight.com has the right to refuse any unacceptable return and/or exchange conditions. This includes any return goods that are deemed to contain any types of smell, been washed, soiled and/or used. MANUFACTURE DEFECTS
At Vita Delight.com, if you believed you received a manufacturing defect product, we will replace the faulty product with an exact identical product. Please contact us firstly or our online contact form, state the subject you wish to return faulty product.
(1) To help us resolve the situation as soon as possible. Please send it back to our office at Vita Delight Pty Ltd, P.O.Box 498, Balwyn, VIC 3103 , Australia immediately without trying to repair it and hence we can consult the problems with relevant manufacturers.
(2) Once we receive the faulty product, either the refund will be processed or the new replacement product will be sent out within 5 business days depending stock availability.Thank you very much for shopping with Vita Delight.com, and we wish you a wonderful day! DISCLAIMER
Due to changing market forces and other extenuating circumstances that affect product availability, and price stability we reserve the right to withdraw any product we advertise and change prices without notice.
Information contained throughout the web pages is double checked ensure accuracy and reliability at the time of publishing. In case of misprints or errors, we reserve the right to make corrections without notice.
Images displayed on this web site are as illustrative and demonstration purpose only. The actual products may not be identical to the images.
Hyperlink (URL) provided throughout our website can only be used as references only. Please contact our sales team if you are unsure about a particular product or service.
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